Last Updated: September 26, 2019

Introduction

a. This privacy policy (“Policy”) describes the ways in which we collect and process your personal data when you use our Website and/or when you sign up for our newsletters, competitions and other marketing activities.

b. For the purposes of this contract, the terms “us”, “we”, “our” and “AlloyGator” will be used interchangeably to refer to AlloyGator Canada Ltd. The terms “you” and “User” will be used interchangeably to refer to you as the user of the Website. Any reference to the Website also includes the services that are provided through it.

Company Information

a. AlloyGator is a British Columbia company with an office located at 10780 Cambie Rd, Richmond, British Columbia, Canada V6X 1K8.

b. You can contact AlloyGator’s privacy officer about any concerns you have about this Policy or your personal data by calling 1-855-534-2867 or e-mailing info@alloygator.ca.

Modification of the Policy

a. AlloyGator may, at its sole discretion, update this Policy. You will be notified of any updates and all versions of the Policy will remain in accordance with the law. This policy is to be read in conjunction with our terms of use, which are available here.

Information You Provide

a. When you use our Website to purchase our products, contact us, sign up for our newsletters or participate in our other marketing activities you provide us with the following personal data:

a. Your contact information – this includes information such as your name, address, e-mail and telephone number;

b. Your payment information – this includes information such as your bank details and payment card details;

c. Your account details – if you create an online account to make a purchase on our Website, we collect information associated with your account such as your purchase history and the frequency of your logins;

d. Order details – if you place an order for our products then we collect the specifics of your order, including the products you purchased and the time of the order;

e. Communications – if you send us any form of written communication, we collect the text of that communication and if you call us, we may keep a record of the fact that that call occurred.

Information Collected Through Website Use

a. When you use our Website, we automatically collect the following additional forms of data about your technical equipment and Website use patterns:

a. Your internet protocol (IP) address;

b. Your browsing history, which includes the products that you viewed or searched for;

c. Cookies to receive and store certain types of information whenever you interact with us or third-parties that use our services. This information helps us recognize you, customize our website experience, store items in your cart between visits. Examples of this information include but are not limited to: pages you visit, type of browser/device/hardware, purchase information and search terms.

Purposes for Data Collection

a. We collect your personal data for the following reasons:

i. To fulfill a sales contract with you;

ii. When applicable, to comply with any legal or regulatory obligations imposed on us;

iii. To provide you with access to our Website;

iv. To respond to your communications;

v. To process and deliver your orders;

vi. To verify your identify and credit information;

vii. When you’ve created an account, to administer your account; and

viii. To analyse sales so that we can better understand and improve our business.

Control and Access

a. AlloyGator uses SG Hosting Inc. of 901 N. Pitt Street, Suite 325, Alexandria, VA  22314 to host its server and WooCommerce of Unit A206, The Old Biscuit Mill (TOBM) 373 – 375 Albert Road, Woodstock, Cape Town, South Africa as its eCommerce platform which parties together with Alloygator may store and process personal data.

b. We keep your personal data for as long as you remain a customer. Once you cease being a customer we may keep it for as long as is necessary to enable us to respond to any questions or complaints you may have as well as to maintain records to abide by any legal, accounting or reporting requirements to which we may be subject.

c. Your personal data is not sold to third parties. We may, however, share your personal data with third parties for purposes such as:

i. Processing your order payment; and

ii. Supplying and delivering your order to you.

Security

a. We encrypt any sensitive personal data, such as your banking and payment card information, before its transmission to ensure the security of such forms of personal data.

b. We ensure the security of your personal data that we physically store through the following measures:

i. We only allow our employees who must access your personal data to perform a specific job (for example, billing or customer service) to have access to your personal data; and

ii. The computers and servers in which we store your personal data are kept in a secure environment.

Direct Marketing

a. We require your explicit consent in order to engage in direct marketing with you. Direct marketing includes sending you e-mails, text messages or any other written electronic messages, about any promotional offers, discounts or new services we may be providing.

b. If you have given us your express consent to do so, we may send you e-mails, text messages or other written electronic messages with regards to the above described subject matter.

c. You can unsubscribe from receiving direct marketing from us at any time by clicking the unsubscribe link included in any direct marketing message we sent to you or by e-mailing us at info@alloygator.ca.

Your Rights

a. You have the right to access any personal data that we have collected from you.

b. You have the right to correct any personal data that we have collected from you.

c. You have the right to demand we erase any personal data that we have collected from you if we no longer need it to fulfill a purpose. If we need your personal data for any purpose, we will inform you of that purpose in response to your erasure request.

d. You have the right to demand we do not use or, stop using, any personal data that we have collected from you if we no longer need it to fulfill a purpose. If we need your personal data for any purpose, we will inform you of that purpose in response to your cessation of use request.

e. To exercise any of these rights or to make any other inquiries regarding your personal data or this Policy please e-mail us at info@alloygator.ca or call us at 1-855-534-2867.